Returns & Refunds
We want you to feel completely confident when shopping with Sara Jewelry. If something isn’t quite right, we're here to help.
30-Day Returns
We accept returns within 30 days of delivery.
To request a return, please contact us at ecomscandi@gmail.com before sending your item back. We will provide you with the necessary return instructions.
Our return facility is located in Sweden. Customers are responsible for arranging and paying for return shipping unless the item received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for return packages lost in transit.
For UK Customers
Your 30-day return period is in addition to your statutory rights.
Under UK consumer law, you have the right to cancel an eligible online purchase within 14 days of receiving your order. After notifying us of your cancellation, you have a further 14 days to return the goods.
Return Condition
Items should be returned in their original condition and with their original packaging where possible.
We reserve the right to reduce the refund where an item has been handled beyond what is reasonably necessary to inspect it, where permitted by applicable law.
Non-Returnable Items
Personalised or custom-made products cannot normally be returned unless they are faulty.
For hygiene reasons, certain sealed products may also be excluded from returns once the seal has been broken, where permitted by applicable law.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional time for the refund to appear in your account.
For UK customers exercising their statutory cancellation right, applicable standard delivery charges will also be refunded as required by law.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, or you receive the wrong item, please contact us at ecomscandi@gmail.com with your order number and photos of the issue where possible.
We’ll work with you to resolve the issue as quickly as possible.
Nothing in this policy affects any rights you may have under applicable consumer law.